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Eduardo12
Eduardo12
September 27, 2023
Question

Read CC organization

  • September 27, 2023
  • 1 reply
  • 65 views

I need to update the trigger that notifies the requester of comment update, that if the requester's organization is external (one that is not from our company) or the CC' organization as well is external it should not sent.

Basically I need to read the CC organization, it could be with Liquid language or anything else.

 

    1 reply

    Anne17
    Anne17Employee
    Employee
    September 29, 2023
    Hello Eduardo,

    thank you on your Feedback on that.

    Unfortunately, at the moment it is not possible for Triggers to react based on CCs.
    I have also found the following similar Community posts about CCs and Trigger.

    - Using CCs as conditions for Triggers and Automations 
    - Add end-user as CC via Trigger or Automation 
    - Create a trigger based on the condition if a CC matches some emailaddress 
    Terms & ConditionsAccessibility statement