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E
Exposure
March 21, 2024
Question

Read only message showing on ticket when no one is serving it

  • March 21, 2024
  • 3 replies
  • 30 views
I am getting “An agent is talking to this customer. You can see a transcript of this conversation when you are done”. However no one is serving this person as I am the only support member. This is happening on the app and never happened before with the new web interface. Also deep links are not working and opening into the app.

3 replies

Paolo14
Paolo14Employee
Employee
April 3, 2024
Hi Exposure Events,
 
I just want to confirm if this is still ocurring? Also, is this happening in the Zendesk Support app's latest version? If yes, I'd recommend reinstalling the app to the latest version. If the issue persists, please reach out to our Support Team and provide as much information as possible.
 
Best,
Paolo | Technical Support Engineer | Zendesk
Taylor28
Taylor28
April 15, 2024

We're experiencing the same issue as well. It's been happening every since we upgraded to Agent Workspace.

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ExposureAuthor
May 29, 2024

Still happening, even to tickets from 2022.  This needs to be fixed immediately.  We can't even review old chat tickets on the Zendesk app.

 

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