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June 15, 2023
Question

requester getting repeat email

  • June 15, 2023
  • 1 reply
  • 31 views

When someone emails us , they are getting an email reply from us with their original question so it's a repeated email.  Is there something wrong with one of my triggers?  Example below

1 reply

Community Expert
June 16, 2023

Michelle Jacob - you might want to check the ticket events and see what are the triggers firing then you remove or amend it as necessary.