I can filter views by assignee, but I'm trying to figure out whether there's a way to see all the tickets that a given user is following. I haven't been able to find that any place.
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See all the tickets that one user is following?
Best answer by Gabriel32
Hi Amanda,
Natively, there isn't any filter or condition available in ticket views to list down all the tickets that one user is following. Alternatively, there are two options available to view the ticket you and other users are following:
- Option 1: Select Followed tickets on your profile page or other users profile page.
- Option 2: Create a macro that you will manually apply in a ticket to add a tag. Then use the tag as a condition in view to display the tickets you are following.
Kindly visit the article How can I view tickets I follow? for more information.
- Employee
- Answer
Hi Amanda,
Natively, there isn't any filter or condition available in ticket views to list down all the tickets that one user is following. Alternatively, there are two options available to view the ticket you and other users are following:
- Option 1: Select Followed tickets on your profile page or other users profile page.
- Option 2: Create a macro that you will manually apply in a ticket to add a tag. Then use the tag as a condition in view to display the tickets you are following.
Kindly visit the article How can I view tickets I follow? for more information.
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