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Debra11
May 7, 2024
Question

Send email to multi users within different organisations

  • May 7, 2024
  • 1 reply
  • 23 views

Is there a way I can send an email or raise a ticket for multiple end-users across our customer network in order to provide a quick update?  All email addresses would need to be BCCd in.

Thanks

Debra

1 reply

Brandon Tidd
Brandon Tidd
User Group Leader
May 8, 2024

Hi Debra,
 

Not within the tool natively, though.  There is a legacy add-on called customer lists (https://support.zendesk.com/hc/en-us/articles/4408845617306-Creating-and-using-customer-lists), but in most cases the recommended approach is to use a third party tool to initialize the email (like MailChimp), and have the reply to address be your support email.  Note that this will only created tickets for responses (or auto-responses), but those responses would be on their own unique threads.

 

Hope this helps!

 

Brandon

Brandon Tidd, Zendesk Guru
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