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Ryan41
Ryan41
February 22, 2024
Question

Setting to stop internal notes from appearing on outgoing client emails

  • February 22, 2024
  • 1 reply
  • 32 views

We've had internal notes by agents appear on emails sent to customers about their case. (The internal notes are marked in yellow boxes.) What feature do we disable to prevent this from happening?

1 reply

Brett Bowser
Brett BowserCommunity Manager
Community Manager
February 22, 2024
Hey Ryan,
 
This definitely isn't expected behavior so I'm going to create a ticket on your behalf so our Support team can look into this with you.
 
You'll receive an email shortly stating your ticket has been created.
 
Thanks for reporting this to us!
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