I need an SLA that can stop and run according to the group, what metrics should I use?
Question
SLA based on group
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I need an SLA that can stop and run according to the group, what metrics should I use?
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SLA metrics measure the amount of time between events in a ticket. If you want your SLA to only be applied when the ticket is assigned to a certain group, or groups, you can configure this using "Group" conditions in your SLA policy.
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