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Geoff12
February 9, 2024
Question

Subject Line Config

  • February 9, 2024
  • 2 replies
  • 35 views

Howdy! 

Wondering if I could get some assistance on editing the subject line when my helpdesk receives a notification when a ticket is submitted. 

See screen shot below -  Need to remove the [IT Help Desk] part that has the red box around it. 

2 replies

Amie11
Amie11
Newcomer
February 11, 2024

Hey @geoff12

You can certainly do this by editing the email notification inside your triggers. 

- Admin centre > Objects & Rules > Business rules > Triggers > Open the Notify requester of received request trigger - or any trigger relating to notifying the requester

Scroll down to the email notification and you'll probably find a {{ticket.brand}} placeholder inside the email subject. If you remove that placehold it will remove the branding for you. Or whatever placeholder is there pulling it in. 

Best

Amie

Amie Brennan
    G
    Geoff12Author
    February 12, 2024

    @ Amie Brennan - high five!! Thank you so much! 

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