Hello there Zendesk community!
Has anyone else experienced issues with the submit button since the Unified Navigation rollout? (April 20 - May 4, 2026): https://support.zendesk.com/hc/en-us/articles/9562911580570-Announcing-unified-navigation-across-Zendesk-products
We have a ticket open with Support but wanted to check if others are seeing the same thing.
What we're seeing: Agents intermittently find the submit button greyed out and unresponsive while working on tickets in the Support UI. This affects all ticket statuses, New, Open, Pending, and Solved. The only workaround is to close the ticket or refresh the page, both of which result in lost work.
A few details that may help narrow it down:
- The issue started after Unified Navigation rolled out to our account last week
- It affects agents across two separate teams in different geographical locations on different networks
- There are no common browser extensions, apps, or configurations between the affected groups
- We've confirmed it persists with ?noapps, ruling out Zendesk app interference
- It's intermittent with no reliable replication steps, which is making it very difficult to capture diagnostics
If your team is experiencing anything similar since the UI update, please comment below.
