Tagging Employees without being CCed

Hi Heather, 
 
If you're looking to track specific tickets about a certain employee, I would suggest to add an employee tag (e.g. HeatherGuerra) which you can do by creating a macro to add the tag to the ticket. 
 
For your reference: Using macros to update tickets
 
You can then report on tags in Explore following this article: Reporting with tags
 
I hope this helps. 

Hi Heather, 
 
Macros execute actions based on the existing state of the ticket and the predefined actions you set, not by discerning context or making choices dynamically. Therefore, any differentiation between the requester and other entities needs to be pre-established with tags or custom fields before the macro is used.
 
You can create a custom field to capture information about who or what the ticket is about. When configuring the macro, you can then use placeholders to reference values in this custom field and apply tags accordingly.
 
By effectively using custom fields and tags, you can ensure that macros apply the correct tags or perform other actions by using placeholders that correspond to these values. If the information needed to distinguish the requester from the subject of the ticket is accurately captured within ticket fields or tags, macros can then be set up to act on that information accordingly.
 
Take a look at this article for your reference: Using custom fields
 
Feel free to start a messaging conversation with us should you have any further concerns.