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Question

Ticket description cannot be entered when creating a new ticket on the webpage as an agent

  • August 29, 2025
  • 2 replies
  • 2 views
Robby12

When creating a new ticket on the webpage there is no way to type in a description. There is just a blank box there that has no cursor to type in a description. I am logged in as an agent. This is a standard field so I am not sure why it isn't automatically working.

 

I know at some point this used to work, but I have not opened a new ticket myself in a while.

2 replies

C

Based on your description, the issue with the blank and non-functional description box for new tickets is likely a browser-related problem, not a system-wide setting. The most common cause is a corrupted browser cache or a conflicting extension like an ad-blocker. The first step to fix it is to clear your browser's cache and cookies. If that doesn't work, try disabling your browser extensions one by one or opening the page in a completely different browser to see if the problem persists. 

S

This problem is most likely caused by a browser issue, not a problem with the ticket system itself. To fix it, first, try clearing your browser's cache and cookies or using a different browser entirely. You should also temporarily disable any browser extensions that could be interfering. If the problem persists, open your browser's developer console by pressing F12 and look for any error messages in the "Console" tab. Providing a screenshot of these errors to your IT support team will give them a clear starting point to resolve the issue. 

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