Every time I submit a ticket the form fields are getting reset even though I filled them out before. Is there a setting I might have done to make this happen?
Solved
Ticket Form Fields not saving
Best answer by Laura19
Hey @james168! yes, it had to do with the fact that i was using "set tags" as an action with some of my triggers. Set tags basically removes all other tags except for the one you state, so you need to use "Add Tag" to maintain all of the previous information in the ticket.
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sounds like a trigger
Are you able to post your /events after you submit the ticket?
@laura19, did you figure out why this was happening? I have a new custom form, and the same is happening to me.
Hey @james168! yes, it had to do with the fact that i was using "set tags" as an action with some of my triggers. Set tags basically removes all other tags except for the one you state, so you need to use "Add Tag" to maintain all of the previous information in the ticket.
Ok, thank you - sounds like that's the issue here too.
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