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Felipe17
Felipe17
August 19, 2025
Question

Traceability of Changes in Reviews (Audit Log)

  • August 19, 2025
  • 2 replies
  • 54 views

Goal: To maintain a clear and transparent record of all changes made to a review after it has been finalized, ensuring traceability in the feedback and calibration process.

Analysis and Possibilities: We have not located a visible "version history" in the review interface. Currently, our workaround to ensure transparency is to instruct leaders to leave a private comment detailing any changes made (e.g., "Score for category X changed from 10 to 5 for reason Y"). Another possibility we are considering is extracting logs via the API.

Inquiry: Is our practice of logging changes in comments the best available method at this time? Is there an API endpoint that provides a detailed audit log of the modifications made to each review?

    2 replies

    Thuanny
    Thuanny
    August 20, 2025

    Hello, Zendesk Team!

    Could you please review this request and provide us with a response?

    Thank you very much!

    Elaine14
    Elaine14Employee
    Employee
    January 7, 2026
    Hello,
     
    Thank you for bringing up this important question regarding traceability and transparency in review changes.
     
    At this time, Zendesk does not provide a dedicated “version history” or detailed audit log specifically for review modifications within the interface. Using private comments to document changes is a common and practical workaround to maintain visibility into score adjustments and feedback edits.
     
    Currently, there isn’t a specific API endpoint that offers a full audit log of review changes, though some related event data might be accessible depending on your product and setup.
     
    We appreciate your feedback on this functionality and encourage you to submit it as a feature request so it can be considered for future enhancements.
     
    If you have further questions or need assistance leveraging current features or API options, please feel free to reach out to our support team directly using the messaging widget. We’re here to help!
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