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Question

Trigger based on domain

  • April 14, 2026
  • 1 reply
  • 1 view
Mads11

Hi.

I want to set up a trigger:

If a specific domain send an email to our support mail address, then it needs to be routed to a specific Zendesk group.

 

However i cant find a condition based on domain. I have added the domain to the organization.

Is this possible?

This is is Zendesk Support.

    1 reply

    Carsten11
    • Carsten11
    • April 14, 2026

    ​@Mads11 You can route based on the organisation if that makes sense in your setup? If not I would add a custom field to the org or user with the email address or domain and have a trigger run based on “If field contains “domain.com” then assign to group”.

    Carsten Falborg — Head of Product, Available ApS | Zendesk Partner 🇩🇰 available.dk
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