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Brian35
Brian35
March 3, 2022
Question

Trigger / Filter Question

  • March 3, 2022
  • 11 replies
  • 61 views

My organization has an issue with scammers emailing support with just a single word. Like just saying the word "Refund" with no additional context. Trying to set up a trigger, it doesn't look like I can filter these based on an exact match, I can only do "at least" a word or string, as seen below:

Of course, I can't filter out that string or word as real users would definitely use it. I also tried filtering out other 'strings' of characters where I just tried filtering out the use of any other letters but that didn't seem to do anything:

Does anyone have a suggestion on how I could filter these? 

Also, I have tried looking at many other ways of filtering but there is no common domain or location etc. these tickets seem to be coming from. Captcha also doesn't work for our situation.

Thanks for any help here 

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    Kanye14
    Kanye14
    March 24, 2023

    Trigger / Filter Issue

    My company needs help needs help with fraudsters contacting assistance with a single phrase. It's like uttering the words "Refund" without any context. When I try to set up a trigger, it doesn't seem that I can filter these based on an exact match; instead, I can only do "at least" a word or string, as seen below:

    Of course, I can't exclude that string or word because real users would undoubtedly use it. I also tried filtering out other strings of characters by just excluding the usage of any other letters, but it didn't appear to help:

    Do you have any suggestions for me? Could you filter these?
    Additionally,I've looked at various filtering options, but there is no common domain or region from which these tickets are coming. Captcha could be more effective in this circumstance.
    Thank you for your assistance.

     

     

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