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Question

Turn on Agent workspace does not enable agent workspace

  • August 12, 2022
  • 2 replies
  • 0 views
A

When I click Turn on Agent workspace the pop up comes up and says "agent workspace is on, Agents will get a notification to refresh there page" but nothing happens and the old ticketing setup remains.  

2 replies

A
  • Adam39
  • Author
  • August 12, 2022

Got it, chat had to be enabled first. 

J
  • james089
  • August 13, 2022
  1. In Admin Center, click Workspaces in the sidebar, then select Agent tools > Agent Workspace. ...
  2. Select Turn on the Agent Workspace.
  3. Save your changes. ...
  4. Make sure to wrap up any messages, calls, or unsaved tickets, then click Switch workspace.
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