I would like to use a placeholder as part of a tag in the add tags action of a trigger. Is this something that is possible?
Question
Use Placeholders in Add Tags action
- Employee
Hi Shaun,
As it turns out, the Add tags action does not support placeholders. It can only read the text inside the placeholder. For example
What you can do it utilize ticket Add Tags API and create a webhook for it.
As it turns out, the Add tags action does not support placeholders. It can only read the text inside the placeholder. For example
{{ticket.id}} What you can do it utilize ticket Add Tags API and create a webhook for it.
PUT /api/v2/tickets/{ticket_id}/tags
Thank you, Dane,
I ended up using a drop-down field which can be set using placeholders, and any drop-down fields apply the selected option as a tag. This is working well for our use case (where we only needed 11 options). I will certainly keep the API in mind for future use cases we may have!
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