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Question

View filter no longer respecting ticket status

  • April 27, 2026
  • 4 replies
  • 18 views
C

After the most recent update, our view for all open tickets is keeping solved tickets on the board. We have the ticket status filter to only show open values, and even tried adding a hard exclude for solved and dismissed. Anyone else experiencing this or have a fix?

 

 

      4 replies

      N

      Hey! 

       

      Have you tried to filter by status category and not by ticket status? 

       

      Cat status - Less than solved 

       

      Let me know! 

        C
        • Charles15
        • Author
        • Newcomer
        • April 28, 2026

        I did try that, although it looks like the issue is actually just that there’s a delay in the views updating. Closed tickets dropped off after about 10 minutes with the most recent update.

        N

        Okey! That happened to me once, too.

         

        You can check these issues on Zendesk Status with your subdomain. 

        D
        • Daniel109
        • Newcomer
        • April 28, 2026

        We are still experiencing this issue, with both ticket status and status category.

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