How can see what platform the ticket was received on?
Eg, facebook, instagram or Whatsapp?
Question
Viewing tickets from different platforms
- Employee
Hi Lucy
Under the Support Team plan onwards, you can create ticket views based on the channel where they came from. To create one, you need to go to Admin > Manage > Views.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.