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Question

Viewing tickets from different platforms

  • September 1, 2021
  • 1 reply
  • 0 views

How can see what platform the ticket was received on?

Eg, facebook, instagram or Whatsapp?

1 reply

Cheeny
  • Employee
  • September 1, 2021

Hi Lucy 

Under the Support Team plan onwards, you can create ticket views based on the channel where they came from. To create one, you need to go to Admin > Manage > Views.