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Adam23
January 8, 2024
Question

Zendesk IP address for ticket alert emails

  • January 8, 2024
  • 1 reply
  • 28 views

Hi,

We have a customer/org that is not receiving ticket update emails because they are blocking all traffic (strict security). They are asking for what IP address to whitelist to allow these @zendesk.com emails to come through. Where can I find this info?

1 reply

Brett Bowser
Brett BowserCommunity Manager
Community Manager
January 9, 2024
Hey Adam,
 
Appreciate you creating this post and welcome to the Zendesk Community!
 
I would recommend taking a look at this article and sharing it with your customer: Configuring your firewall for use with Zendesk
 
Let me know if you have any other questions for me :)  
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