Is there a webhook event that is triggered whenever the requester sends a new message in the ticket?
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Zendesk Webhook Trigger on Requester Reply
Best answer by Ahmed Zaid
Hi
No, but there is one that fires when any comment is created. You can then compare the `detail.requester_id` with the `event.comment.author.id`.
Hi
No, but there is one that fires when any comment is created. You can then compare the `detail.requester_id` with the `event.comment.author.id`.
And if you mean a “Messaging” message, there is also one or two. You can identify requester in the first case by `event.actor.type == end_user`
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