I would like to add a post call survey for my agents once an inbound call ends. Are there any reference articles for how to do this through Zendesk?
Question
Post Call Survey
- Employee
Hi Marques, welcome to the community!
Unfortunately, it's currently not possible for end-users to leave a satisfaction rating over the phone in Zendesk Talk.
However, you can send a survey in a follow up ticket either via email if they have an email address or SMS through triggers and automations.
Here's another article where other customers discussed and provided samples on how they configured this - https://support.zendesk.com/hc/en-us/community/posts/4409222560794-CSAT-For-Talk
Lots of very helpful tips there! :) Thanks!
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