Unable to create Greeting In Talk Module, saying that " Error creating Greeting". I have uploaded the 1.6 MB MP3 file. I can play back the audio but am unable to save it. Have someone experienced the same issue?
Question
Unable to Create Greetings In Talk Module
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Can you please try re-recording the greeting ensuring it is in the format suggested here: How should I format audio files for custom greetings?
Let us know if you'd still run into any issues after re-recording your audio file and we'd be more than happy to help. Please create a ticket with us. To learn more about contacting Zendesk Customer Support, feel free to check this article for your reference.
Thank you.