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Time off Endpoints WFM

  • June 22, 2026
  • 1 reply
  • 42 views
J

We've been building a custom dashboard on top of the WFM API and were looking forward to pulling time-off data into it.

However, when we call GET /wfm/public/api/v2/timeOff using Basic auth (email + API token), we're getting a 403 JWT not found error. Our existing WFM report endpoints (adherence, productivity) work perfectly fine with the same Basic auth setup, so it seems like the time-off endpoints may not yet support Basic auth the same way the report endpoints do.

Is this a known limitation, or is Basic auth support for the time-off endpoints planned? Would love to know if there's a workaround or a timeline for when this might be available. Thanks!

    1 reply

    A

    Hello, 

    A 403 “JWT not found” on GET /wfm/public/api/v2/timeOff usually indicates that this endpoint is not accepting Basic auth at all, even if other WFM report endpoints still do.

    In most WFM API setups, this kind of mismatch happens because authentication schemes are endpoint-specific—some legacy/reporting endpoints support Basic auth, while newer or more sensitive resources (like time-off) require a JWT/OAuth bearer token instead.

    So what you’re seeing is consistent with a partial rollout where:

    Adherence/productivity endpoints → still accept Basic auth
    Time-off endpoints → require JWT-based authentication only

    There typically isn’t a workaround to “force” Basic auth here; the fix is to switch to the supported auth flow (getting a JWT via the auth endpoint and passing it as Authorization: Bearer <token>).

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