I might just be missing somethign as I am only a few hours into learnign this product.
In my standard AI Agent I can pull organization/user information and pass that into the ticket.
In the Voice ticket, that does not appear to be an option.
specifically, I was tryign to have the voice agent upon escalation give the caller the ticket # that was created as a reference. It responded with the conversation ID, it had no access to the ticket # creatted. I also noticed, no information was stored in the coversation log, for all the parameters in my procedure. I was hoping these could get saved and passed into the ticket that was being created.