Question

Hide Groups from request assignment.

Forum|Forum|8 years ago
May 15, 2018
48 replies
137 views

Hello Zendesk Community,

since the options for managing views are limited (evryone, members of a group or just myself) i would like to hide certain groups from the request assignment.

It is not practical to have a group show up when its sole purpose is to enable certain views for agents.

Or am i missing an option?

Kind regads
Wolf

This topic has been closed for replies.

ZZ59

Wolf

Check out the Assignment Control app from the marketplace.

This app allows Zendesk Admins to define which Groups & Assignees specific agents have access to when working on a ticket.
Groups & Assignees can be hidden from agents that belong to a certain group, organisation or have a particular user tag.

This app is free and made by Zendesk but is part of Zendesk Labs, so be sure to read the conditions before installing.

J

Josh70

Excellent app -- thanks!

L

Luigi12

I am looking for this app but I am not able to find it on the marketplace. Has it been removed?

Thanks

Nicole17

Employee

Hey Luigi -

I'm looking into what happened to this app; will let you know as soon as we hear something!

J

Josh70

You can clone/download it here and upload it as a private app. Strange, though, that it disappeared from the marketplace.

https://github.com/zendesklabs/assignment_control_app

Nicole17

Employee

thanks for sharing, Josh! I'll keep looking into the marketplace issue.

L

Luigi12

Great Thanks!

I will give it a try. Have a great day!

Nicole17

Employee

Hi all -

Update on the disappearance of this app, it was a Zendesk Labs app which means it's experimental and may disappear at any time. As we have been updating our apps framework, we've been removing outdated and unsupported Zendesk Labs apps from the Zendesk Marketplace. Some are being updated to the v2 framework, and this one is under consideration for that process.

We can't guarantee that it will return, but if it does, it would become an officially supported 'Built by Zendesk' app maintained by our Professional Services team.

K

Kristyn11

Looks like the Private app is no longer an option due to the new framework as well.

@Nicole - I vote for new app for this too!

Nicole17

Employee

We'll keep you posted, Kristyn!