Question

Hide Groups from request assignment.

Forum|Forum|8 years ago
May 15, 2018
48 replies
137 views

Hello Zendesk Community,

since the options for managing views are limited (evryone, members of a group or just myself) i would like to hide certain groups from the request assignment.

It is not practical to have a group show up when its sole purpose is to enable certain views for agents.

Or am i missing an option?

Kind regads
Wolf

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J

Josh70

I'm using the Assignment Control app -- I installed it from the Marketplace before it was removed. Does this mean it will soon stop working if it's not compatible with the new apps framework?

Nicole17

Employee

Hi Josh -

I have confirmed that Assignment Control is currently on the list of apps we are planning to update to v2 of the framework. It's possible that they will add new features and functionality and it may no longer be a free app, but at the moment that's TBD.

You should be able to continue using the v1 app for the time being, and will receive a communication later this year when it's time to upgrade to v2.

J

Josh70

Thanks for letting me know, Nicole. I sure hope it stays free--this is basic functionality that I would think should be part of the default Support system.

A

Anonymous

Hi all,

I have built a ZAF V2 adaptation of the Assignment Control app for my own personal use. The repo posted above looks fairly stale, so I haven't submitted a pull request.

Is there someone I should chat with specifically about this? I don't want to distribute the app without ZD's permission because it is definitely based on the ZendeskLabs ZAF V1 Version.

J

Josh70

That's awesome, Nick! Yeah you can just send that app over to me. ;) Just kidding, kinda, but thanks for attempting to share your work.

Nicole17

Employee

Hey Nick -

I checked with our apps team, and they said you're welcome to distribute your app, with the caveat for all users that any apps installed from 3rd parties are not guaranteed to work and that we can't support them if they break or doesn't work as expected. We recommend alerting people to this when they install it.

Zendesk is planning to release a fully supported v2 of Assignment Control later this year, though it will likely no longer be a free app at that point in time. We don't have an official ETA, but it's not slated until the second half of the year at this point.

N

Nicholas43

@Josh Keller -- I just wanted to drop a note and say that the app I referenced earlier has been added to the Zendesk Marketplace and can be found here. It's called Assignee Mask and is largely the same as the old Zendesk Labs app, except that it's framework V2, is a little more performant, and you can apply the rules globally to all agents if you choose to rather than specifying targeted groups or orgs.