Hide Groups from request assignment.

Might be worth trying to add ids to the targeted sections of the app as well.  I wonder if it's expected a list of users to know who to hide the assignees from.  It would be nice if there was a bit cleaner documentation on the app to help explain how to setup the app.  I hadn't tried it yet, but not that I have, it looks like I'm seeing the same behavior as well for the test I ran. 

@dan — for the Zendesk app or for Assignee Mask?

Strangely I had the Assignee Mask app working to hide groups -- enter group ids you want hidden separated by a comma and it was working. When the Assignment Control app came out I installed that one, added the group ids to it and removed the Assignee Mask app.  When I found the Assignment Control app wasn't working correctly I uninstalled it and reinstalled the Assignee Mask -- and that app isn't working to hide my groups now either.

367289652587 - for the Assignment Control app by Zendesk.  I haven't used Assignee Mask, but from the screenshots, it looks like you've got the settings in a more clear state to understand and you have a checkbox for globally enabling it for all users.  I was wondering if Assignment Control is requiring a targeted group of users to enforce hiding which isn't clear when the settings in Assignment Control populate like this without names/descriptions. 

I don't think that is required.  The app looks very much the same as Assignee Mask and the only thing I entered were hidden group ids separated by a comma and it worked.  But now that I uninstalled it to try Assignment Control, reinstalling Assignee Mask and it isn't working now.  Very strange.  At least the problem was duplicated and it is being looked into.  I'm sure they'll have a solution.

I haven’t looked at the new Assignment Control app, but the targeted groups/users/orgs were required with the old one, same with Assignee Mask but it adds the option to apply to all users.

I'll stop speculating over here on why it's not working. Thanks 5097752608 for escalating this up for Mare, let us know if a solution can be found to get everything up and running.

In the interest of garnering context as to ~when~ it isn’t working, feel free to respond if you’d like, Mare.

Zendesk support got back to me.  You have to add the groups you want this to work for to the targeted_group_ids.  This wasn't the case for the Assignee Mask app.  Since I wanted it to work for all agents I created an All Agents group (which I didn't have before) and I added the group id of that group to not only be hidden but be the targeted_group_id.

Hello 360897525527,

Glad one of our Advocates was able to assist you and find a solution. Appreciate you sharing it with the Community!

Best regards.