Admin center

Hi!I am looking to add 2 host names that can be added under the same subdomain.

Is there any way to make a trigger or condition wherein an Agent replies to a New Ticket by a New End User have an automated tag of the Agent's name in their user level?   So far, I can only figure out is to put an automatic tagging in the specific ticket once the agent has replied on it. I'm trying to have the specific End User be only assigned with only one agent so having their tag in the End User Level makes it work.    Thank you for the help! 

Is there a report where we can see the time when the agent logged in / logged out of Zendesk? 

Hello, One of Zendesk's customer (ChangeNOW) is telling my that I need to ask Zendesk directly if I want my end user account deleted on their help center. It's kind of ridiculous but I really don't know what to do except posting here. Thanks. Here's my exchange with their agent :   Albert 28 minutes ago Hello, I'd like to have my help center account deleted. Thanks.   James 27 minutes ago Hi,Thank you for contacting us. Could you please clarify the reason for deleting the account? We would also like to inform you that a new trading account will soon appear on our platform, with which you can trade with lower fees.Every day we try to be better and improve the services provided to you for your convenience.Are you interested in this information or do you still want to delete your account?Thanks in advance! Best regards,ChangeNOW Support Team   Albert 22 minutes ago Thank you for your quick response! The del

Hello! My name is Patrick, owner of an eCommerce Customer Agency. Whenever I have new clients who are not Zendesk users, I would always recommend them to use Zendesk. Is it possible to duplicate or copy all the settings/configurations I did from one Zendesk to another? Basically, everything is the same. Right now, I have to do them manually and it takes time.

Hi Zendesk Community! I hope this message finds you well. I recently started using Zendesk Suite for my business and I'm looking for some guidance and assistance with the integration and customization process. Can you please provide step-by-step instructions on how to integrate Zendesk Suite with our existing systems? We have a CRM platform and a customer database that we would like to connect to Zendesk Suite for a seamless experience. What are the best practices for integrating these systems? Kindly help me so I can integrate it with my website.

Hi everyone, I'm wondering if anyone knows if it's possible to change or translate the system texts in Zendesk. We're using Zendesk, but some of the default text is not quite what we're looking for. We would like to customize or translate some of the system texts, so that they're more in line with our brand and messaging. We've looked through the settings and documentation, but we haven't been able to find a clear answer on whether this is possible. Has anyone else been able to change or translate the system texts in Zendesk? If so, could you share any tips or resources that might be helpful? Thanks in advance for any insights or advice you can provide!

We have our system set up so that only Contacts that are verified by us can log tickets. There is workflow set so that if a Contact doesn't not have flag set on them (valid_user) then the ticket is bounced back saying they are unable to register tickets. However, on tickets where other people are added as a "CC" contact, Zendesk creates a Contact for them, then sends them an email to Register a Password - they then do this - then the think they can register tickets but they cannot as they are not verified. Since external people and organisations are sometimes added as CCs I want to prevent the email being sent asking them Register - can I do this?     

I need to spin up a new sandbox for testing. We currently have 5 webhooks active in the sandbox, and I'd like to add them to production before spinning up the new sandbox so that we can continue testing them. When we spin up the new sandbox, will those webhooks be included, or will they need to be rebuilt from scratch? If they're not included in the update, and we don't save the config from sandbox, will they just be wiped out? These are integration critical. If they are not carried over, it would be helpful if they were to minimize rework and improve accuracy during creation.

Hi. Every now and then I need to figure out who created or altered specific ticket views. So far, I've been doing it by exporting the log and then searching for the corresponding event. Is there an easier way? Thank you.

Dear Team and all, Firstly, I would like to ask question regarding how to import users in Bulk actions function. in Admin center, I would like to synchronized with our domain AD however after i click the "import users" button, it only shows blank. Is there any first step i need to follow before i click "Import users"? 2. some of users will write an email to create a ticket. Does form can be set up in the email?  Thank you so much for you kind support  

Hello- can I please confirm it is possible to have unique hosts mapped for each brand in a single multi-brand Zendesk tenant? For example: Zendesk Brand Yoyodyne, host map support.yoyodyne.com Zendesk Brand Overthruster, host map support.overthruster.com Thank you. Paul

We have a use case for the Zendesk platform that I am trying to understand how to use Zendesk to achieve our aims.   Background We are utilising Zendesk as a ‘Helpdesk’ platform to handle end-User requests, track time, and bill any associated time. The ‘Helpdesk’ is made available to two types of Clients:   B2B - A ‘Helpdesk’ direct to end-Users. The end-User is associated with an Organisation through a single domain B2B2C - We ‘whitelabel’ advisory for Legal and Finance companies, and they provide our advisory to their Clients (“sub-Clients”).   We have two ticket forms (with conditional fields): B2B - A standard ticket request form B2B2C - An additional form field is added for a Sub-Client email(s)     Example Legal Co. use our Helpdesk to request internal support, or support on behalf of their Clients. We wish to associate Legal Co. (domain: @legalco.com), with the sub-Client organisations (domains: @acme.com, @tesla.org, etc.)   When raising a tic

I will be onboarding a large number of registrants that will be signing up once I go live. The current way I use my organizations and groups is I have light agents that need to only monitor a specific group\organizations tickets so I have to have the end user assigned to that organization so that the light agent can see their opened ticket. Being able to select an organization from a drop-down list would make the onboarding process seamless.    If anyone has any suggestions on work arounds or a way to make the ticket viewable to the light agent without having to have the end user assigned to an organization, the suggestions would be greatly appreciated. 

For the last week or so, after our agents are logged into zendesk , we continously get pop ups to log in again when ever we click on anything.  We can hit cancel and make it go away but it pops up again.

Hello I have a problem regarding the identification of end-users where I can have several users linked to the same email.Example:User Anderson creates an account for himself and an account for his child using the same email. When I create Tickets I need to keep two separate users or find a way to treat them in isolation so that notifications and other rules can be executed according to the user's profile. Is there any solution to this kind of situation?

I tried logging in with my username and password but it's saying it is incorrect. I tried using the Forgot Password option but I am not getting an email

Dear Team and All, We are new on this Zendesk and while we are setting up this ticketing system, we are facing few issues. It would be great if anyone who knows about this issue or Zendesk team can support us. 1. Brand and Ticket Form.  Are there any rules regarding on limited number of brands and tickets? as Ticket forms, some forms are not shown on the end user side but by inactive and active and adding forms works but we are not sure why it is happening like this.  2. User creates ticket but the mail goes to all agent. We send a test mail to certain team but all agents receive the mail from zendesk. as i know, if we have a 3 brands, each brands have each agents and the mail should be sent to teams who are involve in it. Could you let us know how to set this? It will be really great and thankful if this issue can be treated as urgent. Thank you all and have a lovely day!

I'm experiencing some issues with Zendesk where the application is not loading properly. Specifically, when I try to access Zendesk, the page takes an unusually long time to load and sometimes fails to load altogether. This is causing significant disruptions to my work and impacting my team's ability to respond to customer inquiries in a timely manner. I've already tried a few troubleshooting steps, such as clearing my browser cache, disabling browser extensions, and trying different browsers and devices, but the issue persists. I've also checked my internet connection and confirmed that there are no network outages or connectivity issues on my end. So my question is, what could be causing this issue with Zendesk, and how can I resolve it? Are there any server-side issues or maintenance updates that may be impacting the application's performance? Is there a way to check the status of Zendesk's servers or any known issues that may be impacting the application's functionality? Additional

I am trying to capture the data of the agents such as number of tickets and response time by country. Unfortunately the tickets are captured into default country: US. How do i ensure that the tickets are allocated correctly into respective countries?

Hello everyone, We would like to have some of the users from our company be agents and others be end users. I am assuming that this wouldn't be a problem if we had both types of users in different domains, but the fact is that both types of users are within the same domain (eg: domain.com). We currently have Google social login enabled only for our team members (agents) and we are planning to enable Google social login for end users as well. Would it be possible for some members of the company to login using Google on the agents login page and some other members of the company to login using Google on the end users login page? Our fear is to end up with all our users as agents or all as end users.

Hi, I am interested in setting up SSO with Zendesk using Azure SSO.  I know it is possible to do, my query is around external users.  As they won't have an SSO account in our Azure AD, how does SSO affect them?  Will they still be able to sign into our Zendesk system and raise tickets as they can do now? Thanks.

Background:I have a question regarding Help Center "End user" authentication. We have two categories of "End users":A.) Internal <our company> product users that we want to authenticate via SSO/SAMLB.) External paying <our company> product users that we want to authenticate with Zendesk authentication (Email address and password)Question: Is there an alternative Help Center URL similar to the Support service where a user is allowed to bypass the SSO/SAML authentication? For the Support URL, we can append "/access/normal" to achieve the goal of bypassing SSO/SAML authentication.  Such as "https://your_subdomain.zendesk.com/access/normal".  But this same strategy does not work for the Help Center, appending "/access/normal" to our Help Center's URL.We are seeking a similar option for the Help Center service.Please reference this Support service KB article:https://support.zendesk.com/hc/en-us/articles/4408882128666-Accessing-your-Zendesk-account-when-your-SSO-service

Hi, looking for a way to automate the update of the timezone field of a user profile based on his browser setting or IP etc..  Why is something like this not already part of zendesk? How do others set the time zones of the user profiles? 

My contributor is unable to access Zendesk on their end.