What groups would you like to see next?

Proposed group name:
Zendesk Korean User Group (한국어 사용자 그룹)

Why this would be valuable:
Zendesk previously had a Korean-language community, and many users found it very helpful. Unfortunately, it appears to be unavailable now due to the ongoing community renewal, which has left Korean users without a dedicated space to connect and share knowledge.

There is a growing number of Zendesk customers and practitioners in South Korea, but without a Korean-language group, discussions are now fragmented across informal channels outside the Zendesk Community.
Re-establishing a dedicated Korean group would lower the language barrier, encourage more active participation, and enable deeper discussions around real-world use cases, best practices, and localized challenges. It would also help Zendesk rebuild engagement with the Korean community and better understand regional customer needs during and after the renewal.

Hi ​@Jihoon11, thank you for this thoughtful proposal. It's clear you care about supporting Korean Zendesk users, and we really appreciate that.

With the community relaunch, we're moving toward topic based groups rather than regional or language based ones. The reason: when groups are organized by region or language alone, they tend to house multiple topics, which makes it harder for members across the community to discover groups based on what they're actually interested in learning or discussing.

That said, you're absolutely welcome to lead a group in Korean around a specific topic, whether that's a particular Zendesk product, a use case, or a skill area you're passionate about. The group content and discussions can be entirely in Korean.

And here's where it gets flexible: we have AI translation on every post. So even if your group operates in Korean, English speaking members can still follow along and participate. The same goes for you. If there's an English language group you want to join, you can write in Korean and others can use the translate feature to engage with your contributions.

One more option: if what you're most interested in is hosting events in Korean rather than leading an ongoing group, let us know. We can explore that path.

Is there a specific Zendesk topic you'd be interested in building a group or event around? I'd love to help you shape that.

Hello, I would like to propose a new user group regarding the iGaming industry:

Proposed group name:
iGaming User Group

Why this would be valuable:
The iGaming industry is very specific when it comes to customer support. There is a constant flow of new customers, while you can also have unique users repeatedly opening new conversations, and let’s not forget the specifics with VIP players.

iGaming end users do not like to wait in queues and are impatient, so fast response time with 24/7 support is a top priority. One bad experience with a player can be all it takes to lose them and force them to switch platforms.

I believe there is a lot to discuss and ideas to share in this User Group.

With the shift toward Agentic AI, the landscape of ITSM on Zendesk has moved beyond simple ticket deflection. We are moving toward autonomous agents that execute workflows, manage permissions, and resolve incidents end-to-end.

Currently, the Zendesk AI group focuses heavily on tooling and configuration. I suggest you create a dedicated group for Agentic ITSM to focus on the strategy and orchestration of internal service delivery.

Bringing ​@Eric27, who leads the AI User Group, into the conversation. This is really interesting feedback, ​@AJ A . Thank you for sharing it.

Eric, curious to get your take on whether this fits within the current group's scope or if it warrants its own space.

Hi ​@Vancouver! As a fellow gamer, I agree. Did you know there’s a Gaming Guild User Group? Or were you thinking about something a bit different? Would love to learn more! 

Hey ​@Sheyla, yes I went through the available groups and found the Gaming Guild User Group but it is specifically for video games. iGaming refers to interactive gaming, or better known as online gambling, such as online casinos. Since there are a lot of specifics in the industry, I suggested a new User Group.

Hi there! I have a suggestion for either of two groups:

1. Education Support
2. Internal company support

I work with Achievement First Charter Schools in the Northeast, and I used to partner with other Charters like Uncommon and KIPP, but have lost those contacts over the years, and it’s difficult to maintain connections just over email. Learning from others in the same industry is something I know a lot of my colleagues are interested in.

If too specific, would love to see something from Zendesk that isn’t just about sales companies for once, something related to companies that support their internal staff specifically, how they build out their Help Centers for self-service, ticket trends they gather and attack year over year in order to do better by their staff.

Thanks for sharing more details around what you have in mind!  You make a great point — iGaming has its own set of complexities so a dedicated group makes sense.

We'll add it to our review list. If others are interested, give ​@Vancouver’s comment a 👍 This helps us prioritize which groups to add next!

​@Sam16, these are two distinct suggestions and both are worth adding to our list.

The education piece makes a lot of sense. Staying connected with others in the same industry is hard to do without a dedicated space for it.

The internal support idea is interesting too. Supporting your own staff is a different challenge from supporting customers and deserves its own conversation.

We'll add both to our review list. If others are interested in either, give Sam's comment a 👍