What groups would you like to see next?

Proposed group name:
Zendesk Korean User Group (한국어 사용자 그룹)

Why this would be valuable:
Zendesk previously had a Korean-language community, and many users found it very helpful. Unfortunately, it appears to be unavailable now due to the ongoing community renewal, which has left Korean users without a dedicated space to connect and share knowledge.

There is a growing number of Zendesk customers and practitioners in South Korea, but without a Korean-language group, discussions are now fragmented across informal channels outside the Zendesk Community.
Re-establishing a dedicated Korean group would lower the language barrier, encourage more active participation, and enable deeper discussions around real-world use cases, best practices, and localized challenges. It would also help Zendesk rebuild engagement with the Korean community and better understand regional customer needs during and after the renewal.

Hi ​@Jihoon11, thank you for this thoughtful proposal. It's clear you care about supporting Korean Zendesk users, and we really appreciate that.

With the community relaunch, we're moving toward topic based groups rather than regional or language based ones. The reason: when groups are organized by region or language alone, they tend to house multiple topics, which makes it harder for members across the community to discover groups based on what they're actually interested in learning or discussing.

That said, you're absolutely welcome to lead a group in Korean around a specific topic, whether that's a particular Zendesk product, a use case, or a skill area you're passionate about. The group content and discussions can be entirely in Korean.

And here's where it gets flexible: we have AI translation on every post. So even if your group operates in Korean, English speaking members can still follow along and participate. The same goes for you. If there's an English language group you want to join, you can write in Korean and others can use the translate feature to engage with your contributions.

One more option: if what you're most interested in is hosting events in Korean rather than leading an ongoing group, let us know. We can explore that path.

Is there a specific Zendesk topic you'd be interested in building a group or event around? I'd love to help you shape that.

Hello, I would like to propose a new user group regarding the iGaming industry:

Proposed group name:
iGaming User Group

Why this would be valuable:
The iGaming industry is very specific when it comes to customer support. There is a constant flow of new customers, while you can also have unique users repeatedly opening new conversations, and let’s not forget the specifics with VIP players.

iGaming end users do not like to wait in queues and are impatient, so fast response time with 24/7 support is a top priority. One bad experience with a player can be all it takes to lose them and force them to switch platforms.

I believe there is a lot to discuss and ideas to share in this User Group.

With the shift toward Agentic AI, the landscape of ITSM on Zendesk has moved beyond simple ticket deflection. We are moving toward autonomous agents that execute workflows, manage permissions, and resolve incidents end-to-end.

Currently, the Zendesk AI group focuses heavily on tooling and configuration. I suggest you create a dedicated group for Agentic ITSM to focus on the strategy and orchestration of internal service delivery.

Bringing ​@Eric27, who leads the AI User Group, into the conversation. This is really interesting feedback, ​@AJ A . Thank you for sharing it.

Eric, curious to get your take on whether this fits within the current group's scope or if it warrants its own space.

Hi ​@Vancouver! As a fellow gamer, I agree. Did you know there’s a Gaming Guild User Group? Or were you thinking about something a bit different? Would love to learn more!