Accepted

Side Conversation Improvements

Related products:Support

Forum|Forum|5 years ago
April 29, 2021
23 replies
111 views

Would like to be able to insert tables or grids that retain their formatting when pasting them into side conversations. For example, if you copy a calculation grid from Excel and paste into a side conversation, it removes all the formatting and is very difficult to view. This works fine in the standard part of ZenDesk tickets, as the grid stays intact, formatted correctly, but does not in side conversations. Is there a way to have side conversations function the same as the regular Public Reply and Internal Note sections do?

side-conversation

Toby12

Employee

Hi Randy. We're currently in the process of investigating parity with the Ticket editor, so this is definitely something we'll be aiming for as part of that. Thanks for the feedback!

A

Admin29

Love this idea ^^

Somewhat related: would love for admins to be able to define a standard template for "side conversations" messages.

I think this would be an efficient way of coercing agents to include relevant details on a ticket when they ask for a second opinion in Slack.

Frédéric11

Our team as well notice we loose formatting of table

+1 on making this feature on side conversation!

@toby12 you maybe have an update to share? thanks

Toby12

Employee

Hi all. We are getting close to shipping the same underlying editor as the main ticket composer, so that will put us in a much better place to support tables. No timeframe just yet, though.