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Randy12
Randy12
April 29, 2021
Accepted

Side Conversation Improvements

Related products:Support
  • April 29, 2021
  • 23 replies
  • 111 views

Would like to be able to insert tables or grids that retain their formatting when pasting them into side conversations. For example, if you copy a calculation grid from Excel and paste into a side conversation, it removes all the formatting and is very difficult to view. This works fine in the standard part of ZenDesk tickets, as the grid stays intact, formatted correctly, but does not in side conversations. Is there a way to have side conversations function the same as the regular Public Reply and Internal Note sections do?

    23 replies

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    O
    Oanh
    April 5, 2023

    Hi Zendesk,

    +1 on this. Any update? It has been almost 2 years since this topic started, but there is no solution yet? :(

      Sydney11
      Sydney11
      April 20, 2023

      +1 to this request. We have macros that are adding tables but the formatting is stripped as soon as it is used in SC. This is causing a lot of issues among our teams as we lose efficiency

        S
        Sam54
        June 20, 2023

        Can we please have an update on this? It would be great if this issue was resolved.

        L
        Lianne11
        July 6, 2023

        We would like to have a pop-up in the side conversation when you forget to send this conversation and put the ticket on wait to avoid the side conversation not being send. There is such a pop up when you mention a attachment and you do not actually attached them. 

        F
        Franky12
        July 11, 2023

        Can we please also request color in the side conversations? Just like stated above, it is absolutely needed for us to properly format the emails sent through side conversation.

        G
        Gabriele13
        July 17, 2023

        Dear @toby12,

        We have a massive use of side conversation (mostly email) with colleagues with usually from 2 to 50 email treads for complex issue that we manage in our service team.

        Color set-up and also complete text formatting is a must have for proper work. Biggest complain for our service agent is the "limited functionality/usability" of side conversation, this is so sad for out team. We have promise that color set-up will be avable in new workspace, we are doing now the upgrade and we discovered that this function is only partially implemented. 

        Do you think that new update will come up on side conversation? If yes, when?

        Thanks in advance, Gabriele

        M
        Megan26
        August 15, 2023

        We need the feature of tables/grids in the side conversation. +1 to get an update on this!

        Randy12
        Randy12Author
        August 15, 2023

        You can exclude me from any further updates about this issue. Frankly, nothing was happening to resolve our concerns. We have now switched over to SalesForce, which works very well for our purposes. 

        F
        Franky12
        August 16, 2023

        any updates team?

          Casey20
          Casey20
          August 22, 2023

          Would also love an update on this one :)

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