[Closed for comments] Customization of the dashboard | The place for Zendesk users to come together and share
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Matt31
December 10, 2012
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[Closed for comments] Customization of the dashboard

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  • December 10, 2012
  • 203 replies
  • 364 views

In the new Zendesk Interface, the dashboard by default displays a "Tickets Requiring Your Attention" view. (I realize this is not a "view" in the Zendesk-defined sense)  This way of looking at tickets is not customizable - the fields displayed cannot be altered, the column widths cannot be changed, and there's no way to "anchor" alternate views on the left side where the existing icons (for dashboard, reporting, settings, etc) reside.  Those are features we consider vital in order for us to use the Lotus interface.  The most glaring omission on the default dashboard is the absence of the ticket number.  It would be great if Zendesk started by making that change, and then making the dashboard customizable so that it has real value to those users who need a different dataset than Zendesk has provided by default.

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      Sjoerd11
      March 20, 2014

      +1  for having the possibility to get your own favorite view at the Dashboard

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        David168
        March 21, 2014

        +1 from me. Enable modification of the dashboard like any other view or allow administrators to set a custom view as the default "dashboard" at agent login.

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          Bartec
          March 31, 2014

          Like so many others here, I don't need anything complex.  Just let me nominate one of my views as the Dashboard display, even if this is set for my whole company.  The current display is useless but I only need to change some columns and include the absolutely essential (for us) Organisation field.

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            Sam63
            April 8, 2014

            I agree with all the above comments. We don't need anything too fancy, but the homepage dashboard should be able to be manipulated.

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              Olof12
              April 9, 2014

              +1 for customization. Why cage us to a default view that is of little to no use for most? At least per org. but what would be even more awesome is per user.

              We are about to make the switch to Zendesk in the coming months and although being colored by an all self built solution in a small company, at least choosing what your default view should be is for us very basic.

              With that said I really like your product so far even if we are not yet operational. Any news on this topic?

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                .max
                April 16, 2014

                We never use dashboard. Our agents are part-time support with slightly different focus areas depending on their primary work. I have created a view for each agent that shows them only the tickets they need to attend. I'd rather have Zendesk to start at whatever view is set as default for an agent instead of showing the Dashboard that fits no one. Or simply set a cookie to remember last visited view and show it instead of the dashboard view.

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                Brian68
                May 4, 2014

                #1 non-advertised google search result for "Zendesk Dashboard View" led me to this forum posting.  Using ZD Forum searching isn't as good as Google - but that's for another topic I suppose.

                * Why not allow Admins remove this button/view for Agents?

                * Why not allow Admins customize this view?

                * Why is ZD forcing this view on Agents?

                 

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                  Mike80
                  May 9, 2014

                  I would love to be able to edit the dashboard to add the on hold and pending tickets to the list of "Tickets requiring your attention"

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                    Hudson11
                    May 16, 2014

                    This is an absolutely ridiculous thread. I can't believe ZD's original response to this and the obvious demand for change.

                    Looking forward to help in making this feature happen.

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                      David167
                      May 16, 2014

                      I sympathize with your frustration Hudson but we can't know ZD's prioritization. There may be a half dozen critical bugs or longer-requested features that need to be released first. It's never as easy as it looks. 

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