[Closed for comments] Customization of the dashboard | The place for Zendesk users to come together and share
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Matt31
December 10, 2012
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[Closed for comments] Customization of the dashboard

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  • December 10, 2012
  • 203 replies
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In the new Zendesk Interface, the dashboard by default displays a "Tickets Requiring Your Attention" view. (I realize this is not a "view" in the Zendesk-defined sense)  This way of looking at tickets is not customizable - the fields displayed cannot be altered, the column widths cannot be changed, and there's no way to "anchor" alternate views on the left side where the existing icons (for dashboard, reporting, settings, etc) reside.  Those are features we consider vital in order for us to use the Lotus interface.  The most glaring omission on the default dashboard is the absence of the ticket number.  It would be great if Zendesk started by making that change, and then making the dashboard customizable so that it has real value to those users who need a different dataset than Zendesk has provided by default.

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      Anonymous
      December 17, 2013

      Once a ticket is solved we automatically send out a link to survey monkey using a trigger that we've built.  So we are not capturing survey results.  Since the Good, Bad will always stays zero, we'd really like to be able to remove this from the dashboard view. As others have mentioned, we'd really like to be able to manage what and how we see things on the Dashboard.   

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      Rob41
      February 3, 2014

      +1 

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      Gaëlle
      February 6, 2014

      @Maxime any update to share? The dashboard is still not very useful for us. It would be much better if we could instead select one of the view. :)

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        Anne20
        February 7, 2014

        Yes! I can't use the Dashboard because Pending cases are hidden and that is a large part of support is going through and following up with clients to confirm that issues are actually solved. I'm new to ZenDesk so don't have more feedback yet, but that is a glaring problem and I will recommend that new users not use the Dashboard until Pending tickets are able to be added as it is currently a misleading view.

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          Gareth20
          February 9, 2014

          Exposing this view for customisation along with the other views would probably solve most people\'s problems to be honest. Can I add my voice please. At the moment, the dashboard view is a waste of time for us. We need to be able to add / remove fields and change the sort order.

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            Koen12
            February 10, 2014

            +1 This is highly needed...

            Since we alrerady have different "views", why not just allow the user to select one of his/her views for the "main page" (you can use your current Dashboard view as default if you like, but please allow us to change it)?

            That would most probably solve this bug / feature request for over 90% of the people, and it looks like you have everything already in place to do it (views work fine).

             

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              S89
              February 22, 2014

              As it is now, I find the dashboard to have little value for me.  If I were to be able to use one of my own custom views instead, it would be something actually useful.

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                Ben39
                March 5, 2014

                I have almost 100 agents using this as their default view, and I'm constantly reinforcing them to ignore that default dashboard view. You guys are killing me over here. 

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                  Xenia12
                  March 11, 2014

                  I'm not sure why an app or even Admin needs to be involved. Something as simple as allowing an agent to change what tickets are displayed (e.g. I belong to multiple groups and only want to see these tickets) and favorite view links. Just the ability to add existing "entities" to this page would require little programming and cause no "damage"

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                  Xenia12
                  March 11, 2014

                  My biggest frustration with Zendesk as a new user is it is all or nothing. Either you have to be an Administrator and you can do everything or you are below an Administrator and can do virtually no customization. There needs to be some middle ground to allow end users to perform some amount of interface customization to make this tool work for them.

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