In the new Zendesk Interface, the dashboard by default displays a "Tickets Requiring Your Attention" view. (I realize this is not a "view" in the Zendesk-defined sense) This way of looking at tickets is not customizable - the fields displayed cannot be altered, the column widths cannot be changed, and there's no way to "anchor" alternate views on the left side where the existing icons (for dashboard, reporting, settings, etc) reside. Those are features we consider vital in order for us to use the Lotus interface. The most glaring omission on the default dashboard is the absence of the ticket number. It would be great if Zendesk started by making that change, and then making the dashboard customizable so that it has real value to those users who need a different dataset than Zendesk has provided by default.
[Closed for comments] Customization of the dashboard
Just piling on. If the Dashboard doesn't allow for customization of content, how about at least allowing us to remove it from sight?
- Employee
Hello everyone - thank you for continuing to champion this issue. I understand it is frustrating not to hear back from us, and I sincerely apologize for that. I am revisiting this with our Product team internally and I hope to have a viable option for you in the near future. I can't promise this will happen or give an ETA, as I'm with our Support team, but I wanted you to know that you have been heard and we are taking all of your feedback seriously.
- Employee
We are currently evaluating the best approach for this, trying to keep it "beautifully simple". I don't have an ETA but I have seen a few mockups so we do have some progress. I'll try to update you more frequently than we have in the past. Thanks again for your great feedback, patience, and understanding.
If one can't customize this dashboard - then it would be nice for you to be able to choose a view you create yourself as the default page that opens when you log in and/or click the home button in the interface.
If the dashboard doesn't meet our purposes and needs - it would be nice to get it out of the way. Thanks.
I really need this feature too! Please make it available as soon as possible! If the views can adjusted, why can't the home page?????
I have been following this request for almost all of the two years it has been open and it continues to disappoint me that there has been no movement on it. I've resorted to using hacky javascript code I wrote to avoid the dashboard altogether even though I would love a proper Zendesk dashboard.
Wow. New customer here. I found this thread after searching for the right admin setting to customize the dashboard, because *of course* that would be something you can do – but it isn't! I can't even believe it. So yes. Consider this my upvote!
Steve (and others),
I think you should bring your vote at the buttons at the left of the post. Something new since a while. Should give Zendesk more insights of our wishes.
- Employee
Hi everyone - we do have a development task to make this feature available. I will check on our progress and see if we can get this taken care of soon. Thanks again for your patience.
+1
We recently started working with Zendesk as well and provide support for a lot of different Brands (+10). One of the things we miss in the Dashboard is what brand the ticket has been assigned to.
If the dashboard would be more customizable, this and other issues preventing agents from working between a load of views and the dashboard could be maintained to a minimum.
Hi Bob,
any news on this?
We are exactly in the same situation as Thomas ans so really interested by a potential changes reagrding cusotmization of the dashboard view.
thanks
- Employee
@all - Thank you for checking up on this - you are not forgotten! We have some VERY big features rolling out shortly that are taking a lot of resources. I know that doesn't help with the wait, but we can only focus on so much.
I'm about to roll out Zendesk to a much larger portion of my company and getting a dashboard that could be customized would go a long way to me selling the additional cost off the all of the new licenses. Zendesk is great and a massive improvement over what they were using but that dashboard could be so much better. Hoping for great things in the "VERY big features" that Bob mentioned 2 weeks ago.
Being able to set the dashboard to a custom view on a group/user level would be extremely useful. Our dashboard has personally requested this change because it's feeling so neglected so please, do it for the dashboard!
Would like the ability to display "pending" tickets on an agent's dashboard as well as the "open" ones.
@Daniel,
You can watch this url https://support.zendesk.com/hc/communities/public/topics/200132066-Community-Product-feedback.
When signed in you can filter on planned activities. This is just to give some idea. I guess this is not thoroughly. Zendesk never gives full insights in their upcoming features.
I'll add my vote to this issue. Bookmarking views is a workaround for this. There should be the functionality to customize the dashboard for agents - ideally based on what group they belong to.
Yeah as a new user I agree with most of what is said here. I literally just need to add some columns in and sort it so it's by latest update and not oldest ticket and it will be useful to me. Not too much needed, just as much functionality as a regular view.
A feature that has been requested by many of our agents is to be able to delete an update in the dashboard once they have completed the required action on the ticket. This will allow the agents to use the updates in the dashboard as a checklist of actions/ tasks.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.