Printing Side Conversations

Yes please get this feature! I love using the "Ticket Printing" option, and it would be a great addition to offer this aswell to the "Sideconversation"

@Toby Sterrett any update if this feature will be pipelined soon? 

I also would like to support this request. We have to print entire tickets, including the side conversations, regularly. Taking screenshots is very resource intensive, leads to incompleteness and errors, and is inadequate for many purposes. Can Zendesk please prioritize creating a fix to this?

This would also greatly benefit my team.  Has anyone at least found a work-around?

@Michael Artino you can either do screenshots or get the text of the side conversation via an api call. Neither are practical solutions. 

We should find ways to push this development with Zendesk, but unfortunately this post isn't very popular. 

Thank you @Lorenzo Testini, we were able to export with an API.  But your right, not practical.  

We also need the ability to print the side conversation with the ticket for compliance reasons. 

YES YES YES, we definitly need the ability to print side conversations too, when we print the whole ticket!

Hey @toby12,

Are there any plans to add the ability to print side conversations? I have a few companies who used ZD + Side convos and they require to be able to print a side conversation for compliance reasons for both the business and customer side of compliance aspects. Whilst ZD is obviously a cloud record, the ability to be able to print a side conversation for compliance would be a great step moving forward. There are governing bodies or customers who then need the compliance report which contains a list of all interactions etc. 

If this feature does come about, it would like for the Side convo to be in a separate PDF to the original ticket. E.G The options could be:

1. Print ticket only - this would result in 1 PDF which contains the ticket conversation
2. Print ticket & Side conversation - this would result in 2 PDFs, one for the ticket convo and the other for the side conversation thread

Having the side convo in a separate PDF means ZD users can then elect not to share the private side conversation with the customer if they choose not to. 

Thanks for the details of what you're looking for, @amie11! That sounds very much in line with how I've imagined it as well. I think there may be some progress being planned on printing in general within the product, so I'll be sure to keep these suggestions in mind.

One question – for the option 2 where would you think the side conversations would make the most sense – inline where they were started in the ticket, or after the main ticket conversation?