Printing Side Conversations

Dear @toby12,

Could you please provide us with an update on this request?

Thank you in advance.

the ideas of including the side conversation inline or at the end of a printed ticket are good, but the side conversation for us may have sensitive information. additionally, I want to use side conversations for our finance people, but they would only need the side conversation (and would probably be unhappy sifting through all the ticket interactions). having an option to export the side conversation independently would make the most sense for us, and it would be a modular design so it wouldn't interfere with other methods.

This ought to be included out of the box.

Side Convos should be printed in the same order in which they are had chronologically in the lifecycle of a ticket, just the same as an internal note already is.

What is the ETA on this? It's a glaring omission.

upvoting this as well! We have many groups on Zendesk that primary use side conversations for communication and have no way of exporting that thread.

We would also like to be able to print side conversations when printing tickets. 

After talking about the printing on side Conversation for a few years since 2020, does Zendesk finally has this printing function to offer? I found the the Print Ticket History App at the market place but it sucks! Search any ticket will always fail. Any clue to share? 

Nudge

+1 

This is needed for compliance reasons.

+1 

We are heavy users of the Side Conversation feature but the inability to print is causing compliance issues within our company. Also, if a client wants to see the entire conversation, we are only able to provide this information if the conversation is in the main ticket. Screen printing is not practical and nor professional. 

is there a way to pull them from the side conversations end point? I've pulled the data before and there so much info - it would be helpful if there was a snippet that included only essential info. 

for us, essential relates to the email messages - their authors, the content of the messages, and when they were sent. making some is also semi important, but we use them to document approvals.