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Printing Side Conversations

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Forum|Forum|6 years ago
February 18, 2020
54 replies
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We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations are still equally as important as the rest of the conversation thread.

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Sydney11

+1

Another upvote on being able to print Side Conversations - in our case, we just need to print to a PDF. This is a compliance issue that we are experiencing and the workarounds are not sufficient (print screen, etc) as it does not keep in line with professionalism

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Dane15

Adding to this thread, this is something that was an original requirement during implementation and continues to be a pain point in our process.

Has there been any progress towards this feature?

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Libby11

Is there an update on this? Seems like people have been asking for it for almost 3 years now!
We also need the ability to print a side conversation separately from the ticket and having the option to include it or not when printing the ticket would also be great. Printing to a printer or PDF.

Z

Zendesk14

Newcomer

@toby12 any update on this?

Sydney11

I made a bigger feedback post for all limitations and included this post in it: Side Conversation Limitations – Zendesk help

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Admin26

It's incredible that is not possible to print side conversation from a software like Zendesk that cost so much.

I think that this feature can balance our company idea to remain in zendesk or leave that.

Jamie15

I'm adding what I had posted on another topic which was closed:

We have an audit requirement to print PDFs of some conversations especially with out partners.

Because we cannot print a Side Conv email, our only choice is to +add ticket to create a separate ticket, but then we lose the benefit of connecting this conversation with the parent ticket.

While we could use problem / incident (or an add-on app) to connect them, we just want to use side conversations - it's simple. However, the lack of printing is an obstacle.