Printing Side Conversations

@amie11 - Any Links to official word?

hey @mark20,

Yes, if you look at page 1 of the comments on this post, they've pinned the latest update to the top. Here's what you're looking for in the screenshot below.

Here's the direct link to the EAP for you as well: Sign up here

*facepalm* Thank you!

@toby12 any update on how the EAP is going and roadmap for this feature? thank you!

This is an absolute must—at the very least, to be compliant with local personal data regulations, how can you provide this data to someone who is asking for it?

Printing side tickets would be beneficial for our company's efficient work process.

Could you provide an update?

An essential feature for us that's needed ASAP. Compliance issues & evidence authorisation for actions.  

No wonder! Zendesk does have many unsolved issues and too many pain points. 

Our business has the need to print Side Conversations to a PDF for audit purposes, and I credit my colleague, Darshan, for this clever browser workaround:

•Highlight the content of side conversation email

•Right click on selected content and click print

•Select printer as PDF

•Click Print and save as PDF file.

Now that the side conversation has been moved to the context panel we still dont see an option to print them to PDF. Please provide some solution.