Prioritize Bounced Email Notification

We really need this feature!! 

+1 please. 

WOW 7+ years this has been on the radar with no signs of it being completed. 

We also urgently need this feature and I can only agree with the previous speakers. Zendesk no longer responds at all. I have no understanding for that.

+1
We have the same problem as you.
It's a shame that Zendesk can't handle this, even though it was possible for simple email operations.

I understand that not all errors can be received by the mail sending server.I would like to be able to detect and notify you even if there is an error in the email sending server.
This issue is critical because Zendesk support primarily handles inquiries via email.

Please take immediate action.

+1

Clearly all the hype over AI got the priority instead of the basics. 

Wow after over 7 years the news is that Zendesk praises our patience and continues to stretch it. 
Unfortunately, this is still extremely disappointing.

+1 for this feature to be added. It is rather unpleasant to speak with a customer who thinks that we just haven´t been following up on their tickets, but it turns out that the emails we sent through Zendesk bounced without notifying us.

It's incredibly disappointing to see this pattern with Zendesk feature development, where critical features continue to get pushed aside for new cash grabs like AI. This feature is a basic function of ANY system that can generate emails and not having it has gotten us in trouble with some very important customers of ours. A simple misspelling in an email makes us look like we are ignoring our end users and impacts our CSAT and NPS scores. If Zendesk would take the time to prioritize and actually implement this feature it would have a meaningful impact on us and many other customers.

The fact that this has been floating around the forums for over a decade makes me think that there is no real interest in solving this for customers so Zendesk's higher-ups can focus the product and engineering teams on new services they can charge extra money for. Enough lip service about the feature being “worked on” and “prioritized" - give us a date when it will be delivered.