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StephanieSmith
April 6, 2017
Accepted

Prioritize Bounced Email Notification

Related products:Support
  • April 6, 2017
  • 125 replies
  • 334 views

Hello,

I recently perused this support article about Zendesk's handling of bounced email notifications/undeliverable emails. I would like to ask that Zendesk prioritizes creation of a view, and/or agent notification when an email bounces, or the email address is undeliverable. Our organization is proactive on such matters, and we would like this feature ASAP.

Thank you,

Stephanie Smith 

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      125 replies

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      Ben76
      February 12, 2019

      That awkward moment when the Community Manager takes longer than 10 months to update you on the status of this feature.

        Nicole17
        Nicole17Employee
        Employee
        February 19, 2019

        Hi Ben, 

        My apologies! This one slipped through the cracks somehow. 

        The product team is making several updates to workflows in Support over the coming year. They are currently evaluating the views functionality, but do not have specifics to share on whether they will be making any changes or adding any specifics around which view filters they may or may not be adding. 

          S
          Sander13
          February 20, 2019

          Our organization is also struggling with this issue, so much extra work to keep having to look in the backup support gmail account. Looking forward to more information on this feature!

            Nicole17
            Nicole17Employee
            Employee
            February 20, 2019

            Hi Sander -

            We will be sure to update this thread, though I do not expect to have any details for a few months yet, and cannot guarantee that this request will be fulfilled. But I have passed the feedback to the appropriate product teams for review.

              A
              Anonymous
              March 20, 2019

              You can add another to the list! Same issue here that our company has deemed a blocker to utilizing Zendesk in full

                D
                Dennis24
                April 17, 2019

                Our company also have the problem, that we didn´t get any feedback when an outgoing mail was blocked by the receiptant. Please find a solution.

                  B
                  Bernd11
                  June 6, 2019
                  Also our company needs feedback on undeliverable emails
                    B
                    Ben76
                    June 11, 2019

                    Hi Nicole,

                    Wondering if there are any further updates on this? I'm needy, and need closure :)

                      Nicole17
                      Nicole17Employee
                      Employee
                      June 11, 2019

                      Hi Ben - 

                      No updates, and I don't expect to have any for a while, unfortunately. :/

                        Alexis15
                        Alexis15
                        June 27, 2019

                        Vote for this feature add!!  we recently had a string of bounces and likely user error/spam/junk outs but can't differentiate btwn the two and have no way of knowing when this happens.  For our business, this has created a massive public issue damaging to our brand's CX image as our customers post publicly on social media that they have emailed multiple times w/o a response etc.

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