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StephanieSmith
April 6, 2017
Accepted

Prioritize Bounced Email Notification

Related products:Support
  • April 6, 2017
  • 125 replies
  • 334 views

Hello,

I recently perused this support article about Zendesk's handling of bounced email notifications/undeliverable emails. I would like to ask that Zendesk prioritizes creation of a view, and/or agent notification when an email bounces, or the email address is undeliverable. Our organization is proactive on such matters, and we would like this feature ASAP.

Thank you,

Stephanie Smith 

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      125 replies

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      K
      Kensuke11
      July 11, 2019

      +1

       

      We are worried. We need to change our business flow.

        S
        sanarte
        August 5, 2019

        +1 to this

          V
          Vigilante
          August 13, 2019

          +1 for this feature

           

          A
          Aaron53
          August 14, 2019

          +1 here as well. 

          We probably get about 20+ undelivered messages per day here, and the only way for us to know if something doesn't go through is if we watch the actual mailbox itself and manually review each instance.  Definitely not ideal for us or our customers who never hear from us.

            I
            Ian35
            August 28, 2019

            I agree, this in my opinion is an essential feature. I hope that it expedited and will soon be on on the “to do” list.

              A
              Ali32
              September 30, 2019

              +1 here as well. Our organizations need this. So there is no way to see when an email has bounced?? 

               

                A
                Ashley37
                September 30, 2019

                +1 for this feature. This would be very beneficial to our company. Looking forward to an update. Thank you!

                  Dan13
                  Dan13
                  October 23, 2019

                  +1 for this feature. Disappointing the age of these threads requesting this feature but no progress. 

                    Alison18
                    Alison18
                    November 13, 2019

                    +1 for this feature. I agree that it is disappointing no progress has been made in 2.5 years considering email is the most common form of communication.

                      T
                      Timothy19
                      December 19, 2019

                      Please advise when we can get this feature.

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