Prioritize Bounced Email Notification

It's been at least 5 years that customers have been asking for this feature. Please listen to your customers. 

Hello, we need visibility into how many of our proactive tickets are bouncing. We apparently don't get notifications at all since they aren't being suspended and don't show up anywhere else.

Hi all, thank you for your continued feedback on this feature request.  Wanted to let everyone know that this project, in which we will focus on surfacing email delivery information in Support, has been prioritized by leadership as a top project here at Zendesk, and is on our roadmap.  We are currently working on a technical implementation plan so please continue to add any feedback to this thread so we can track it. I’ll circle back here with more updates once that technical plan is done.  Thanks!

Despite all these voices, and despite all the Zendesk people using Zendesk as users, why are there no feature updates?
I look forward to hearing your comments on the update!

not much is needed for this, simply show me the bounced email notification. Thats it, thats all that is needed.

Since end users can have multiple emails / email aliases, and email aliases have deliverable statuses, including volume of misses, it would be helpful to include that alias information when querying/viewing those end user records.

Many servers don't send bounce statuses, but if one alias is undeliverable, it stands to reason that the other may be undeliverable as well.

I did not even know earlier that we do not get notified of emails being bounced back until we did the gmail connection. And now we have to spend at least an hour daily to check these bounce back of emails. Its one of the most basic feature that we need when communicating with members via email.

Found out today that there is 0 information on non deliverable emails or bounced emails.

More than this, the issue is unsolved for more than 5 years...

Sorry to say this but if we would have known this before we would have chosen another ticketing system.

At the moment we are considering moving away from Zendesk.

We have the same problem. If one of our customers gives us an incorrect e-mail address or the person in charge makes a wrong note of an e-mail address (e.g. due to a telephone note), they do not receive a response when they send an e-mail to this incorrect address.
This leads to a negative customer experience because the customer thinks that no reply has been sent.
We would like to see a message similar to the "Not delivered" messaging if an email could not be delivered to the end customer.

Hello, would you have any updates on this feature?
Thanks!