Prioritize Bounced Email Notification

Hello, please provide an ETA for this implementation.

It's almost been 7 years since this was first raised. Is there an update about the progress for this?

重要なメールを送信するため、エラー検知できるようにしていただきたいです。

実装しているとの事ですので、アップデートを期待しております！

Hi,

@zendesk support, this issue has been reported in 2018 and no enhancement has been done till date to address this issue. We are having major issues with auto response email some of them are not even landing in suspended view and it is impacting our business ability to work efficiently.

Hope you guys come up with some solution soon. 

Thanks

Looks like we're still waiting to hear anything about this after SEVEN MONTHS. +1 times a million - how is this not a default feature?

We also use Zendesk to reply to invoices and reminders, using a sender email address that is connected to Zendesk to send the invoices. However, as we cannot see the replies to bounce mails, we have no control over whether the customer can be reached at all at the last known address. 
This inadequacy forces us to build processes around Zendesk. 
Since the problem of bounce mails has apparently been known for several years, it would be appropriate to offer customers a solution. 

How do we get visibility into bounced / undeliverable emails that come out of ZD? Suspended tickets does not include bounced notifications. Please advise? 

Same Problem over here: Our Agents have used wrong E-Mailaresses as Requester-Contact (after changing the Requester to another Requester). So the message has never reached the Contact and our Agent never get informed about that. Furthermore, we have that issue within “Sideconversations”: We don´t receive undeliverability-notifications within a ticket. That results in major operative issues …. 

I guess we should have figured out that some emails were bouncing but now I'm wondering how many thousands of customers did not get the outreach they expected.  This feature is way more important to me than additional AI implementations.