Show Requester's Email on the Ticket

With the switch to agent workspace, our team is also missing the requester’s email address and “via” information at the top of the ticket. 

We are using an internal app to help us process tickets, so we're already using the space on the right-hand side. Showing the requester’s email address at the top of the ticket allowed us to both see the email address of the user *and* use our custom app in the right-hand panel. In addition, the “via” field allowed us to quickly understand to which email address the ticket was sent. It takes additional time to click on “view original email” to get this information. 

damn right - this change was made by someone that does not use zendesk day in day out… its slowed us down a lot. 

This change doesn't make a lot of sense, now we need more clicks to do the same work.

We also use a custom app on the right panel, and now we have to click between tabs. The email address of the requester wasn't replaced with anything, it's just empty space now.

Is there a feature request to bring this back?

Thanks for this feedback, it's helpful context as we plan our roadmap. We're currently evaluating this with the engineering team to assess technical feasibility and effort. I'll update this idea when we know more about prioritization.