Views limitation

How long will this take to implement? Is there a development roadmap?

A proof of concept back in 2021, and no further update until now? This isn't the only  ̶B̶U̶G̶ Feature Request that Zendesk has approached this way. It's obviously a popular request with over 100 upvotes (an unusually high number) and leveraging a third-party addon is patently ridiculous for such a feature expressly limited by Zendesk's codebase.

Freshdesk is looking better and better.

Hi Salvador Vazquez, I can see this is a highly contentious and emotive subject, ignoring the comments does not help.

It would be greatly appreciated if someone from ZD could provide a progress update on development from your original post dated 21Oct2021? Thank you.

Absolutely! So many of these posts have comments from Zendesk product managers that promise big updates coming soon, and we're working on this. But then they are all 2+ years old and we get no more updates. Would be amazing to receive an update and get a more definite timeline for this issue. 

Is there any update on this limitation ? 

Nothing is happening. Tat's your update. 

Zendesk we need an update.

We have been making some great progress that I would like to share with all of you. We are currently in a small and closed EAP where we are increasing the number of shared views to 30 and the number of personal views to 10. So far the feedback is great and we have some improvements still to make before we can GA it. This first step is a small increase but we are also going to work to get you all access to more views than that and more importantly have a way to organize your views that will make it easy to navigate through a large number of Views. We will be GAing the first phase in H2 this year. I look forward to working with many of you on that next phase to figure out the best way to create a better native experience in the views side panel.

We have been making some great progress that I would like to share with all of you. We are currently in a small and closed EAP where we are increasing the number of shared views to 30 and the number of personal views to 10. So far the feedback is great and we have some improvements still to make before we can GA it. This first step is a small increase but we are also going to work to get you all access to more views than that and more importantly have a way to organize your views that will make it easy to navigate through a large number of Views. We will be GAing the first phase in H2 this year. I look forward to working with many of you on that next phase to figure out the best way to create a better native experience in the views side panel.

@salvador Please can we re-issue your update without the jargon to ensure all parties internationally are understanding you.

EAP?  Extensible Authentication Protocol? - cant see relevance

Some may not understand GA.

H2?  Please provide month or date.  Sorry this must be a US terminology.

Please lift your game Zendesk.  People have been waiting a long time for this obvious weakness.  Clear commitment and communication is what we seek.

Hi @troy21! I may be able to clear some of these up in lieu of a response from Salvador.

EAP refers to Early Access Program, a quasi-pilot similar to a beta. A list of Zendesk betas and EAPs are available at Current and upcoming Zendesk betas.

GA would be General Availability, or when users at-large can expect the update to begin rolling out.

H2 refers to Half 2 of the year, so sometime between July - December of 2023.

Like you, I also await implementation of a (completely) revamped Views experience. It has been a long while but it is good to see something being worked on, even if only a first iteration.