Views limitation

@salvador I'm glad to see progress, but honestly, bumping this to just 30 views or putting a limitation on view capacity, is just a band aid. If Lovely Views can accomplish 10x more views, why can Zendesk not figure this out. Our company has over 100+ views. Just one of our assignee groups has 17 work queues that they need to monitor (17 views). Opening this to 30 views is very much the wrong approach. Just remove the limitation and put in a nested view. You already do nested views in the admin navigation pane. BMC Remedy, Ivanti, ServiceNow, Salesforce....all of these allow for a nested (unlimited) views option. THIS IS MAJORLY impacting our ability to do appropriate service management monitoring of our work queues and SLAs.

AND people have been asking for this non-stop for over 3 years. I know that at the end of our 3 years term, if Zendesk does not start actually implementing some of these changes that your customers are begging for, we'll just go to another ITSM product. IMPLEMENT THE CHANGES.

The reality is, that customers like us, are paying 10s of thousands of dollars extra to third party market place apps to gain basic functionality that SHOULD be native to Zendesk.

Opening this to 30 views is very much the wrong approach. Just remove the limitation and put in a nested view. You already do nested views in the admin navigation pane. BMC Remedy, Ivanti, ServiceNow, Salesforce....all of these allow for a nested (unlimited) views option. THIS IS MAJORLY impacting our ability to do appropriate service management monitoring of our work queues and SLAs.

Agree wholeheartedly. When I heard that Zendesk was "trying out" a new "hard limit" on their software's functionality, I felt the exact same way. It seems that the slow rollout of these relatively minor feature requests demonstrates what seems to be a flaw in Zendesk's philosophy, wherein they shape the customer experience, rather than vice versa. Many organizations have the issue, but it definitely will cause them to lose a major portion of their base if this is not corrected, especially with just how many solutions there are on the market today which say "Yes" to all the things Zendesk says "No" to.

I do love Zendesk's tech though, and I really don't want to move. I'd rather it just get figured out and have feature requests not take 3 years, specifically when these have gained so much traction & support.

Cheers.

We have only been live for 6 months, and we already have 83 views (all needed to manage work queues). The limit needs to be majorly increased. If you even have a handful of assignee groups, you will easily go over 30 views. 

@jordan29

While waiting for Zendesk...

ZenViews enables you to have access to all of your views

Super simple, easy to use, and FREE

Hi Jane Doe

ZenViews sounds almost too good to be true! Unfortunately your website lacks any detail about Zen Apps factory, who the company is, where the company is based, who is in the company etc and no privacy policy on data or terms & conditions. Also not boosting my confidence that you are using the pseudo Jane Doe.
It would be helpful if you provided these details at a minimum. Thanks

Hi,

@shelley11 makes the exact point I see - ZenViews seems great, but seeing so little information on the Zen Apps Factory makes me skeptical about using @yosef11's offerings.

I woulde definitely not trust that app or link to it. The name alone suggests something is wrong with it.

Yeah, it might be a really great tool (one can only hope), but lots of red flags here. Another thing to note is that one of the 5 star reviews are from themselves. Big no-no to review yourself like that.

So if it indeed is a legit tool, don't be discouraged by this negative feedback. Just understand that you're dealing with lots of sensitive data and you've set yourself up as a very unaccountable person/company.

Hi @daniel120 @daniel104 @robert17 @shelley11 and all!

ZenViews is very much legit.

To answer your questions:

• We're a group of developers (Israel) who spend much of our time using Zendesk and this functionality was crucial for us. After we built it for ourselves, we figured more people could use it. For Free!
• We've updated ZenAppsFactory website's Terms and conditions, Privacy policy and Cookies policy
• As for ZenViews - we do not store data on our servers. We currently don't even use cookies. There are no calls from the app except for Zendesk View API to fetch the view list. The magic is all client-side.
• Though it's always good to be safe, kindly remember that Zendesk carefully reviews each app, its code, and its legitimacy before approving it and uploading it to the store. Not that it's bulletproof but it feels close.

Hope that helps! Do let me know if you have any questions - happy to jump on a call to confirm that I exist :) 

ZenAppsFactory team

@yosef11Cohen

Thank you for the option. But we really do not want a top menu drop-down. We need a full screen views dashboard similar to LovelyViews, with left-hand navigation. We have over 100+ views now.