Views limitation

+1

12 views are not enough for me, a Zendesk admin.

Completely agree with this. We are using 'lovely's views' which costs extra to our business and also uses the API which I already have a problem with hitting. 

I am not sure why the number 12 was chosen given the space available on the left-hand side when on the views panel. I'd rather have 20 shared views than personal views, to be honest. 

Can we at least have an _blank added to the "Open" button when on "/admin/workspaces/agent-workspace/views" so they open in a new tab? (or better yet, stop ignoring the native browser cmd/ctrl+click function). 

If you're forcing the views to overflow at least make it easier to open those we can't access directly. 

Currently, if I want to open three views that aren't up front I need three tabs, go to admin, go to views, find view, click open.

12 views really isn't enough for a growing company, a scrollables list would be better in my opinion.

Hope there will be an update soon.

Hopefully before 2023...

The view limit is utter ridiculous and most likely next year we will move to another product due to all we ever hear is we are working on it.. Which they DEFINTELY ARE NOT or it would of been done a long time ago.  It's impossible to keep working like this Zendesk has so many limitations and they never update anything when it comes down to it.  

Seems they just keep stringing clients along and will wait to they lose a lot of clients than say hey maybe we should be developing the product further.  All they seem to be working on in almost all the change log is add on features.  We need functionality features worked on not new features.  

Over a year ago this was marked "Planned" but there's been no updates at all from Zendesk in this time in the thread. Is this still planned? It is incredibly frustrating to see that even requests with over 100 upvotes getting ignored by Zendesk with no responses or updates. It definitely doesn't make me feel like filing feature requests is a good use of my time. 

It's been 2 years, what's the update? Nobody here understands why there was a limitation to it in the first place 

Zendesk is now saying "in the next year", so I'm definitely kicking all my plans that need this down the road indefinitely as once again, I have been told for over a full year that this would be released "next quarter" or "very soon", and then predictably no replies at all when all the promised dates were long past. This is just such a disappointing experience. 

We'd also like to have the ability to have more views and the ability to rearrange views. It would be very helpful for admins to even be able to adjust the order and mix in personal views as well for their teams. This could be helpful to overcome limitations of the play mode (and not having tickets resurface to agents that they could not originally handle).

WE NEED MORE!!!!