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January 14, 2020
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Views limitation

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  • January 14, 2020
  • 138 replies
  • 344 views

It would be amazing if we could override the 12 views limit in the sidebar, we can fit more there and it's a shame that we can't use that space when we need it.

    This topic has been closed for replies.

    138 replies

    October 6, 2022

    Unbelievable that this has never been addressed.

    Pretty pathetic.  Why can't have configure which Views each Group gets to see--as many or few as I want for each group?     

    Can't be that hard to code.

    Until then, Zendesk will not be a product that I recommend.

    October 11, 2022

    Any release date? It's pretty limited now with the current use of views.

    October 11, 2022

    My guess it that ZD will never improve this feature. As long as the Quickie Plus app is around, anyway. Which is what we were forced to pay for, to get what we needed. It's likely they profit from this, so why would they enhance this feature when they are getting paid for an external app to do the job. 

    October 12, 2022

    Any update on this? We have over 200 different brands and this filter limitation is not cutting it. 

    Thanks. 

    October 12, 2022

    We recently upgraded to the enterprise version. It still had a limitation on the number of views on the left nav. Having said that, we were directed to an app in the store that we installed called Quick View or Quickie or something LOL. It's a little magnifying glass in the top right hand corner where you start typing and it short lists matching views. Huge difference in usability. We also did work with groups to limit views that were irrelevant to many support agents and it's all working much better.

    October 20, 2022

    Is there an update on this? 

    November 3, 2022

    2 years and no update on this basic functionality?!

    November 17, 2022

    I have views to monitor tickets and team members. I agree if the space is available, we should be able to add a view on that space.

    Has this been planned on an upcoming release?

    Thanks!

    Mark76
    November 17, 2022

    +1 Our team would also like to increase the Views shown in the sidebar. With the scroll bar functionality ideally there could be more displayed.

    Dave31
    December 13, 2022

    They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons