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A
Amy25
May 11, 2023
Question

Editing a form's URL

  • May 11, 2023
  • 11 replies
  • 81 views

How can I edit the URL of one of my forms? It would be nice to edit the whole URL, but ultimately I just need to add a word to the end of the URL.

Current:  https://___.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######

Needed:  https://___.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######_newword

    11 replies

    Ifra
    Ifra
    Contributor
    May 11, 2023

    Hi Amy :)

    Add this code at the bottom of script.js file:

      document.querySelector("option[data-url='https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######']").setAttribute("data-url", "google.com");

     

    Note: Remove google.com

    from the code 

    setAttribute("data-url", "google.com");

    and add your URL which you want like this

    https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######__newword

     

     

    Remove this URL 

    https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######

    From the code 

    ("option[data-url='https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######']")

    and add your form URL which you wanna update

     

    Thanks

     

    Thank You
    A
    Amy25Author
    May 11, 2023

    Hi Ifra,

    Thanks so much for the quick reply. I did this, but that URL now takes me to the "Submit a request" screen with the dropdown to select which form to fill out. Even when I click on the form with the edited URL, I am looped back to this page and cannot fill out the form. Is there a way for the URL to go directly to the form itself?

    Ifra
    Ifra
    Contributor
    May 11, 2023

    I know because you can't edit the original URL which comes from backend. If you edit the original url it will create bug. You asked that's why I shared the trick.

    Thank You
    A
    Amy25Author
    May 11, 2023

    If I understand this correctly, you're saying it's possible to change the original URL with the code you initially provided, but it introduces a bug and there is no fix for the bug. So this would not be a workable solution. 

    Ifra
    Ifra
    Contributor
    May 12, 2023

    @Amy Giella, actually the URLs in the helpcenter come from backend I means URLs defined by the developers, On my behalf you can't change the default URLs.

    Thank You
    Sebastian21
    Sebastian21
    May 12, 2023

    @amy25 hello, 
    I have had the same need this week to modify the URL for UX issues, I did it with the following script:

      (function cambiarUrl() {
        if(document.URL.indexOf("#########") != -1) {  //modify the ID of your form #####.
            const state = { 'user': 'guest' }
            const title = ''
            const url = 'https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######__newword' // write here the url that you want to be seen.
             
            history.replaceState(state, title, url);
            }
                
    })
     
    ();  

    Since we are modifying the user's browsing history, you must take into account that this is not an existing URL, so if the user tries to search for it directly, he will get an error not found, so I suggest you handle this error.

    I hope my idea helps you.

      A
      Amy25Author
      May 18, 2023

      Thanks so much, Sebastian! This got us a step closer to where we need to be.

        Ifra
        Ifra
        Contributor
        May 25, 2023

        Thanks for sharing the trick @Sebastian :)

        Thank You
        Sheena11
        Sheena11
        August 12, 2025

        Is there a way we can remove the help center part in the form link and only keep the link crisp .
        Where end users just open the form page and enter the details 

        https://agencyreferralzendeskcom.zendesk.com/hc/en-us/requests/new Removing the brand part in the URL and having the new requests 


         

        Sheena11
        Sheena11
        August 12, 2025

        Instead of xyz can we add the subdomain of our zendesk

        Show more replies
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